How To Clear Chase Transaction History

FAQs

What can I do under "Profile Maintenance"?

(a) Change of Address Request (sent to Account Holding branch)
(b) Change Password
(c) Change Personal Details
(d) Change of Third Party Transfer Limit
(e) Change Preferred Branch (for collection of new FD certificates and Bankers Cheques).
(f) Change Credit/Debit Card info
(g) Change Personal Login Phrase
(h) Unregister PAC
(i) Add / Delete Account
(j) Challenge Questions Enrolment
(k) Change Challenge Questions
(l) Cancel ATM Card
(m) Manage Card Profile

Can I deposit cheque to my PB Sharelink account to settle purchase contracts?

Yes. However, it is subject to a maximum amount of RM 200,000.00.

What is the online operation hours for Foreign Currency Remittance?

The Online Foreign Currency Remittance (Telegraphic Transfer) is available from Monday to Friday from 9.30 a.m. to 3.00 p.m.

This service will not be available on a Federal Territory Public Holiday.

What is PBe?

PBe (formerly PBeBank) is Public Bank's online banking website. It facilitates online financial services, online bill payment and informational services.

How safe are transactions performed on PBe?

PBe utilises a Transport Layer Security (TLS) encryption. The encryption ensures your User ID, password and banking transactions remain confidential.

Rest assured, every transaction is fully secured.

What is E-Statement?

Current Account holders may download a PDF statement of their monthly balance and transactions by clicking on E-statement. The file can be viewed using Adobe PDF reader, obtainable at
http://www.adobe.com/products/acrobat/readstep.html

What are the minimum PC requirements to access PBe?

PC with Pentium 133 MHz processor with a memory of 32 MB RAM
SVGA monitor, 256 colours
Modem of 28.8kbps
Windows 9x operating system or higher
Internet Explorer

I have exceeded the number of login attempts.

You are only allowed 3 login attempts. If you have exceeded the number of attempts allowed, please contact our PBe Customer Support at 03-2179 9999 for assistance.

Do I need to enable cookies in my browser when using PBe?

Generally, we recommend customers to enable first party cookies.

Enabling cookies in Internet Explorer 7:

Select "Tools" (located at the top of your browser's window)
Select "Internet Options"
Choose "Privacy"
Click "Advanced" under 'Settings' section

- Tick the checkbox "Override automatic cookie handling"

- Ensure the checkbox "Accept" under "First-party Cookies" is ticked

- Ensure the checkbox "Block" under "Third-party Cookies" is ticked

- Tick the checkbox "Always allow session cookies"

Click "OK" (located at the bottom of 'Advanced Privacy Settings' window)
Click "OK" (located at the bottom of 'Internet Options' page)

Enabling cookies on an Ipad and Iphone

Tap on "Settings"
Scroll down and select "Safari"
Under the Accept Cookies option, choose "From Visited" or "Always"
Restart your Ipad / Iphone

What is "To Own Account"?

"To Own Account" means transferring funds to your personal accounts which are linked to your PBe profile.

I've just obtained my User ID and password from the branch. When should I login?

Please login on the day of receiving your User ID and password.

How do I perform Bill Payments?

Please follow the steps listed below:

Click Payment
Click Bill Payment
Click To Other Bill
Select one of the Payee Corporations from the drop-down list
Key-in the necessary information and confirm your payment

* Take Note: Please omit spaces and dashes for the Bill Account Reference (which is Bill Account Number) input field.

After a successful bill payment, you will notice a "Store Registration" button on your computer screen. This feature allows you to record information of your bill payee corporation. Once that is done, you can enjoy the To Favourite Bill feature on your next bill payment.

What is Public Bank's eIPO?

Click here to find out more.

What is Public Bank's eRights?

Click here to find out more.

What can I do under the "Cheque Book Request" feature?

You can request new cheque books for your Current Account. You are able to order a maximum of 10 cheque books per request.

What is Digital Signing?

Digital Signing is a process whereby a transaction performed through PBe is approved by the authorizer(s) based on a SecureSign Code generated by the SecureSign token. The SecureSign Code generated is unique to that particular token issued to the authorizer and the PIN activated.

Can companies use PBe online banking?

PBe is designed for retail customers, sole proprietors and corporate customers. Corporate customers usually consist of companies such as Sdn Bhd, Bhd and Partnerships.

How do I link my accounts to my PBe profile?

You are allowed to add multiple accounts in your PBe profile, provided they are opened at the same branch. Kindly visit your account holding branch to link your accounts to your PBe profile.

Accounts eligible to be linked include:

Personal Savings account
Current account
Housing Loan account
Hire Purchase account
Gold Investment Account

* Take Note: for Joint Account holders, your mode of signing must be either one to sign. When registering for a PBe profile, both signatories must provide identification and sign on our E-banking Modification form.

How to open an eFD Account?

Please follow the steps listed below:

Choose Account
Click on Fixed Deposit
Select PB eFD
Click on Placement
Select From Account
Click Open eFD Account
Complete the FATCA Self-Certification and click Next
Accept the Account Opening Declaration and acknowledge receipt of PIDM Brochure
Complete Data Protection Notice and Consent
Accept the Terms & Conditions
Click "Request PAC Now"
Enter PAC Number
Verify details entered and click on 'CONFIRM' button
Click on "PB eFD Placement" button to make a placement

How do I download and print GST Tax Invoice?

Login to PBe and click ACCOUNT at the Welcome Page.
Click Print GST Tax Invoice.
Select Account No, Year, Month and then click Next.
Click on Tax Invoice Number.
The selected Tax Invoice will be displayed. You may save and print the Tax Invoice.

What is E-SI?

E-Standing Instruction is a convenient service that makes automated payments of a fixed amount to a loan, bill, or credit card at a pre-set time and date. You can schedule a one off payment or repeated payments with E-SI.

What is PB engage?

PB engage enables you to perform online banking transactions on your iOS or Android mobile devices.

What is DuitNow service?

DuitNow is a fund transfer service where you can transfer funds instantly on a 24/7 basis via Recipient ID called DuitNow ID. With DuitNow, you will enjoy a simple and convenient way to transfer money.

Why is PB engage requesting access to my contacts, location, storage, photos and media files?

PB engage requires these accesses due to the following reasons:-

Contacts – to give you the convenience to select your contacts when you send PB eGift.
Photo, media and files – to store PB eGift packets.
Storage – to give you the option to store the PB engage app in a SD Card.
Location – to find the nearest Public Bank branches

NOTE: Your information will be secured and the Bank will never use your information for any other purposes.

What is PB enterprise?

PB enterprise is Public Bank's new corporate online banking platform. It offeres a range of enhanced functions and features designed to support your business needs.

What is Reset Password / Reactivate User ID?

This service enables existing PBe Users who have forgotten their PBe Password to reset their password and/or reactivate their User ID which was deactivated due to incorrect password.

How do I perform a DuitNow Transfer?

Is Reset Password / Reactivate User ID service available on PB engage MY?

No. This service is only available via PBe.

What is DuitNow Transfer Service?

DuitNow Transfer is a fund transfer service where you can transfer funds instantly on a 24/7 basis via Recipient ID called DuitNow ID. With DuitNow Transfer, you will enjoy a simple and convenient way to transfer money.

What is DuitNow ID?

DuitNow ID is the identifier which you will register and tied to your bank's account as the receiving account. The following are the ID's which can be registered for DuitNow Transfer:

Mobile Number
NRIC
Army ID / Police ID
Passport Number
Business Registration Number

What are the benefits of switching to PB enterprise?

Click here to see what PB enterprise can do for your business.

Who can apply for E-SI?

Any PBe customer with a current/savings account can apply.

How do I update my FPX daily limit?

Please follow the steps below:

Select 'Profile Maintenance'
Select 'Change Daily Transfer Limit'
Select 'Change FPX Transfer Limit'
Enter your preferred FPX daily limit and click 'Next'
Verify the details and click 'Request PAC'
Enter your PAC
Click 'Confirm' to complete the process

What is PBe Registration?

This service enables Public Bank customers to register for access to the Bank's Online Banking Services, PBe.

I'm having problems performing transactions on the app. What should I do?

Please try any one of these methods:

Restart your device – Issues can be fixed by restarting your device and re-try your transaction.
Check your connection – A strong internet connection (Wi-Fi or mobile data) is required for the app. Try again when you have a better Internet connection.
Clear your cache/storage – Clear your device's PB engage cache or delete any unused apps from your device's storage.
Uninstall and re-download the app.

What type of accounts are eligible for E-Statement?

The accounts that are eligible for E-Statement are as follows:-

Current / Savings*
Fixed Deposit
Gold Investment
Credit Card
Loan
Hire Purchase

*Note: Savings account with PB Day2Day Lifestyle Debit Card only.

What is Quick Balance?

Quick Balance is a new PB engage feature that allows you to view your account balances by logging in using your fingerprint.

What is DuitNow ID?

DuitNow ID is the identifier which you will register and tied to your bank's account as the receiving account. The following are the ID's which can be registered for DuitNow:

Mobile Number
NRIC
Army ID / Police ID
Passport Number
Business Registration Number

Is PB engage free?

Yes, the app is free to download from authorised app stores. However, there will be charges for selected transactions such as bill payment and interbank fund transfers as well as data charges imposed by your Telco.

What is FPX?

FPX is an internet based payment gateway that allows real-time payments for online purchases or bill payments. FPX is operated by Payments Network Malaysia Sdn Bhd (PayNet), a wholly-owned subsidiary of Bank Negara Malaysia.

How to perform eFD Placement

Please follow the steps listed below:

Choose Account
Click on Fixed Deposit
Select PB eFD
Click on Placement
Select From Account
Select Tenure (Month)
Key-in Principal Amount
Select Interest Payment Mode and click 'NEXT' button
Read through the Terms & Conditions and click on "Accept"
Click "Request PAC Now"
Enter the PAC number
Verify details entered and click on 'CONFIRM' button

How do I apply for eIPO?

To apply, kindly follow the following instructions:

Login to your PBe profile
Select "Investment"
Choose "Apply eIPO"
Click on the Share Name you wish to apply
Read the terms and conditions. If you are agreeable, click "Accept"
Fill in the necessary information, together with the number of shares you wish to apply
Click "Next"
Click on "Confirm" to submit your eIPO application

How to perform PBe first time login?

How does this new security feature work?

The challenge questions and answers provide an extra layer of security to further authenticate your identity when you login and transact with us.

If we detect any unusual activity or unauthorised transaction, you will be prompted with a challenge question.

I have problems viewing the new PBe website.

If you have problems accessing our new PBe website, it might be due to a problem with your browser. If you're using Internet Explorer 8, turn off compatibility mode by following these steps:

At Internet Explorer 8, press F12. A new window will appear.
Select Browser Mode IE8.
Close window, try again.

If you're using Google Chrome and nothing happens when you click Login, allow JavaScript by following these steps:

Click on the 3 line icon at the right of your URL address bar to bring down the menu
Click Settings
Click Show advance settings
Under Privacy Click Content Settings
Click the radio button "Allow all sites to run JavaScript (recommended)"
Click Done

Check the zoom in or zoom out setting of your browser. With the browser open:

Hold "Ctrl" key and press the "+" key to zoom in (and "-" to zoom out). Or
Hold the "Ctrl" key on the keyboard and scroll your mouse wheel to zoom in or to zoom out.

How do I access my company accounts?

Upon login, you will reach the Welcome Page. Click on the blue box on top of the page labeled "Personal" to reveal a drop-down button. Click on "Business" to enter Business Banking.
Next, click on your company name to access your company accounts.

How do I remove accounts that are linked to my PBe profile?

To modiify your personal details, first login your account. Click on "Profile Maintenance" followed by "Manage Profile".

Next, select "View/Delete Accounts".

Do I need any software to access PBe?

Yes, you would need the latest version of the internet browsers. Click the links below to download.

Google Chrome: Version 30 or higher
Internet Explorer: Version 11
Mozilla Firefox: Version 27 or higher
Opera: Version 17 or higher
Safari: Version 7 or higher

What is SecureSign?

SecureSign is a new digital signing process to confirm and approve financial transactions performed via PBe. Authentication of the transaction is through the digital signature made by the authorizer.

What can I do under the "Stop Cheque Request" feature?

You can request tostop a cheque presentation at a Public Bank branch.

What is PAC?

PAC is system generated six digit authentication code. Each PAC is unique and acts as an additional layer of security to protect your banking accounts.

Always treat each PAC with care. Do not share or key in your PAC number without checking these details first!

Payee's name
Transaction amount
Serial number
PAC number
Date
Time

Remember: The PAC number is never required at PBe's login page.

What is "To Other Account"?

"To Other Account" means transferring funds to someone else's account, be it Public Bank or other banks.

How do I perform an Interbank GIRO (IBG)?

I have placed PBe login page into my bookmarks / favourites folder. Right now, I'm facing problems logging in through the bookmarked webpage. What should I do?

To avoid login issues, we recommend customers to only bookmark our homepage:www.pbebank.com.

I have not login for more than six months.

Your PBe account will be blocked due to security concerns. Kindly contact our PBe Customer Support at 03-2179 9999 to unblock your account.

How do I keep my computer secure?

We recommend you to regularly update your operating system for new patches, fixes and enhancements.

You may also need to ensure that your computer is protected with:

Anti-virus software
Anti-spyware software
Firewall software or hardware

Can I perform online banking transactions on weekends?

PBe provides you the convenience of performing banking transactions any time and any day, even weekends and holidays.

How much funds can I remit?

The maximum amount that you can transfer will be based on your daily third party fund transfer limit maintained.

How do I apply for eRights?

To apply, kindly follow the following instructions:

Login to your PBe profile
Select "Investment"
Choose "Apply eRights"
Read the terms and conditions. If you are agreeable, select "I Agree" and click "Next"
Fill in the necessary information, together with the number of units you wish to apply
Click "Next"
Click on "Confirm" to submit your eRights application

How do I cancel my ATM Card via PBe?

(i) Choose Profile Management
(ii) Click on Cancel ATM Card
(iii) Select the card(s) you want to cancel
(iv) Click on "Next"
(v) Check your details to ensure the ATM Card selected is correct
(vi) Click "Confirm" to cancel your ATM Card
(vii) Upon confirmation your ATM Card(s) will be cancelled immediately. The card can no longer be reactivated
(viii) To apply for a replacement ATM Card, please visit any PBB/PIBB branch

Can I access PBe Internet Banking using a public PC?

Please refrain from accessing PBe using public / shared PCsor even through public Wifi hotspots. These mediums are not secure and may be vulnerable to hacking attempts.

Can I login PBe through notebook computer / laptop / mobile phone / tablet?

Yes. As long as your device has an internet browser and has access to the internet, you can login to your PBe profile.

How do I register for E-Statement?

For PBe Personal Accounts, please follow these steps below :

Choose E-Statement Registration
Choose your account and click 'Next'
Read the Terms & Conditions
Click 'I Agree' to complete the registration

For PBe Corporate Accounts, please follow these steps below: -

Choose Account
Click on 'Statement'
Click on 'Register E-Statement'
Choose your Account and your preferred Statement Option, click 'Next'
Read the Terms and Conditions and click 'I Agree' to complete the registration

I have not login for more than 1 year.

Your PBe account will be automatically purged by the system after one year of inactivity. You are advised to re-apply for PBe access at an ATM or your account holding branch.

What is the best browser in accessing PBe?

We recommend customers to use the following browsers. Please also ensure the browsers are updated to minimum supported version for an optimised user experience.

Google Chrome: Version 30 or higher
Internet Explorer:Version 11
Mozilla Firefox: Version 27 or higher
Opera: Version 17 or higher
Safari: Version 7 or higher

Click here for more information and where to download the browsers.

When is PAC required?

You will receive a PAC via SMS when you are performing an online transaction. This only happens after you have successfully logged in to PBe or PB engage.

PAC is required for the following transactions:

Fund transfer to other PBB accounts
Interbank GIRO (IBG)/Instant Transfer/RENTAS
Bill Payment
Investment
eFD placement and withdrawal
Prepaid top-up
Direct debit/ payment agent
FPX
Foreign remittance
Fund transfer to own accounts for daily aggregate more than RM5,000.00
Western Union transfers

PAC is required for the following non-financial functions:

Managing favourite accounts
Managing profile

What is the difference between "Bill Payment (To Bill)" and "Bill Payment (To Favourite Bill)" feature?

Bill Payment (To Bill)

Customers can pay to any bill payee corporation available without having to set up the relevant bill details.
This is normally used for a one-time payment.

Bill Payment (To Favourite Bill)

Customers have to register bill details online under "Bill Registration and Maintenance" before making actual payments.
This is much more convenient to customers who make regular payments.

What happens if I have not login after obtaining my User ID / password?

The User ID and password issued will be blocked after 30 days. Kindly reapply for a new PBe access at an ATM or your account holding branch.

What can I do under the "Cheque Status Inquiry" feature?

The cheque status presented to you is only valid for the last 60 days including the date of inquiry. For example:

10 January 2013- You presented cheque at a Public Bank Branch
10 June 2013- You performed a cheque status inquiry through PBe.

Your cheque status will be shown as "Not presented in the last 60 days".

When will the process take place?

All Online Telegraphic Transfer instructions will be routed to your Account Holding Branch. The delivery time is normally 2 working days, subject to completeness in beneficiary's information and the efficiency of the receiving bank.

Is it secure?

SecureSign uses Two Factor Authentication technology and digital signature solution to authenticate and secure online banking transactions. The token is secured with PIN and uses advance encryption standards.

My account shows that it is dormant or inactive. What should I do?

To activate your account, you will need to perform an over-the-counter withdrawal transaction at any one of our branches. You will be able to view your account on the next working day.

How do I apply PBe online banking for my company?

You may apply at your company account holding branch by submitting the application form, Board of Directors Resolution for the company's account and the Partnership Agreement for the Partnership account.

What is Gold Trading?

Gold Trading allows you to invest in gold without having to keep gold physically. For more information, click here .

How do I set up my challenge questions and answers?

It's really simple! Just select your preferred question and provide an answer from each group. There will be three groups in total. PAC SMS or SecureSign token will be required when performing the enrollment process.

What is the daily fund transfer limit?

Fund Transfer	PBe Personal Banking (Individual/Joint/Sole Proprietor)	PBe Business Banking
To own account	RM100,000.00	Unlimited
To other accounts	RM20,000.00 (with PAC)* RM50,000.00 (with SecureSign)**	RM500,000.00

Note:
The daily third party fund transfer limit per customer is shared between all fund transfers performed on the same day to other PBB accounts, DuitNow Transfer, Interbank GIRO (IBG), RENTAS, PB Visa Direct, PB eGift, Remittance and Western Union services.

* The fund transfer limit can be maintained online at Profile Maintenance/Change Daily Transfer Limit up to a maximum of RM20,000.00. Single transaction limit is up to RM10,000 with PAC.

** The daily fund transfer limit can be increased beyond RM20,000.00 to a maximum of RM50,000.00 at any PBB branch. For that, you are required to use a SecureSign token for all transactions, regardless of amount.

How to perform eFD Withdrawal

Please follow the steps listed below:

Choose Account
Click on Fixed Deposit
Select PB eFD
Click on Withdrawal
Select PB eFD Account No
Click on eFD Serial No
Click "Yes" on pop up message to proceed or "No" to cancel
Verify details and click on 'NEXT' button
Click "Request PAC Now"
Enter the PAC number
Verify details entered and click on 'CONFIRM' button

How can I identify if a seller accepts payment with FPX?

The FPX logo will be displayed at Seller/Merchant's website or checkout page.

When can I download and print GST Tax Invoice?

The Electronic GST Tax Invoice can be downloaded on a bi-weekly basis as follows:

Transaction Date	Tax Invoice Available On
1st to 15th of the month	16th of the month
16th to end of the month	1st of the subsequent month

What are the operational hours for PB engage?

PB engage is available 24 hours daily, including public holidays.

What is the daily transfer limit for E-SI?

E-Standing Instruction is subjected to your daily fund transfer limit. Please refer here for the daily transaction limits.

Is Quick Balance supported on my device?

Quick Balance is only supported on mobile devices that come with a fingerprint scanner, and runs on iOS 9 and above or Android 6.0 and above.

What is PBe's operating hours?

PBe service is available 24 hours, 7 days a week.

How to clear your app cache data?

Please follow these steps below:-

Android:-
- Go to 'Settings' and tap on 'Apps'.
- Select PB engage
- On the 'App Info' interface, tap on 'Storage'
- Clear your cache by tapping on the 'Clear Cache' button
iOS:-
There is no manual way to clear app cache data for iOS. The only solution to clear it is to delete the PB engage app and reinstall it again.

Are there any charges for migrating to PB enterprise?

No, there will be no charges for migrating to PB enterprise.

Where is this service available?

This service is available on PBe, PB engage and PB enterprise.

How does DuitNow Transfer works?

To perform fund transfer via DuitNow Transfer, simply enter your Recipient's DuitNow ID, and confirm the transfer details. The funds will be transferred to the Recipient's account instantly. But you need ensure that the Recipient's already registered their DuitNow ID's to their selected bank.

Can I reset my PBe password if I am overseas?

Yes. You may reset your PBe Password / Reactivate your User ID as long as you are connected to the Internet. However, if you are using PAC SMS, international roaming has to be enabled in order to receive your PAC SMS.

I have forgotten my Password / My User ID has been deactivated due to multiple failed login attempts. What are the conditions to reset my PBe Password / Reactivate my PBe User ID?

To reset your password / reactivate your User ID, you must fulfil any

ONE

of the following conditions:

Have an ATM Card or PB Credit / Debit Card
Have a Current / Savings account
Have a Loan/Financing account or Hire Purchase account
Have a Temporary ID and Password obtained from a branch

Do I need to register for DuitNow Transfer?

Yes, you are required to register if you wish to receive funds via DuitNow Transfer service. However, if you only intend to transfer funds, no registration is required.

Do I need to submit a new application?

You are not required to submit a new application*. However, you are required to update your corporate user profile.

*Some accounts may require a new application submission. The Bank will contact you should it be required.

Is PBe Registration available on PB engage MY?

No. You can only register via PBe.

How do I change my E-Statement preferences? (for PBe Corporate customers only)

PBe Corporate Account owners who wish to change their E-Statement preferences, please follow the following steps:

Choose Account
Click on 'Statement'
Click on 'Manage E-Statement'
Select the account you wish to manage and click 'Modify'
Choose your preferred Statement Option and click 'Confirm' to complete the modification

PBe Corporate Account owners who wish to delete their E-Statement registration, please follow the following steps:

Choose Account
Click on 'Statement'
Click on 'Manage E-Statement'
Select the account you wish to manage and click 'Delete'
Verify your E-Statement details and click 'Confirm' to complete the deletion

Does Quick Balance support Face ID?

No, Face ID is not supported.

I received a notification to upgrade my PB engage to the latest version. Can I still use the app without upgrading it?

No. For security reasons, you are required to upgrade your PB engage to continue using it.

Where is this service available?

This service is available on PBe, PB engage and PB enterprise.

Are there any service charges for E-SI?

Service charge is free for E-SI funds transfers within Public Bank accounts. Standard Fees & Charges apply for transfer to other banks.

Do I need to register before using PB engage?

No pre-registration is required. Please use your existing PBe User ID and password to sign in.

How long will the GST Tax Invoice be available online?

The GST Tax Invoice is available online for a period of 2 years.

How much is the service fee charge for FPX via PBe?

The service fee charge levied on FPX service varies according to the types of services and merchant selected.

How to print Placement / Renewal Slip?

Please follow the steps listed below:

Choose Account
Click on Fixed Deposit
Select PB eFD
Click on Print Placement / Renewal Slip
Select PB eFD Account No
Click on the PB eFD Serial No and click Print

Can I choose not to set up challenge questions and answers?

No. This security feature applies to all our online banking customers.

What is Share Trading?

Share trading allows you to buy and sell counters listed on Bursa Malaysia through your PBe profile. For more information, click here .

How do I access my Business Banking account?

How do I perform an Online Foreign Currency Remittance?

Steps on how to perform remittance to overseas via PBeBank.com

Login to PBeBank.com
Click "Fund Transfer"
Select "Foreign Remittance"
Click "Telegraphic Transfer"
Read through the Terms & Conditions and click on "Accept"
Select From Account
Select Currency Type
Enter Foreign Currency Account
Enter the necessary information
Click "Next"
Click "Request PAC Now"
Enter the PAC number
Click "Confirm"

How do I register bills that I pay frequently?

Please follow the steps listed below:

Click "Payment"
Select "Manage Favourite Payment"
Click on "Bill Payment"
Select one of the Payee Corporations from the drop-down list
Enter the necessary information and click "Next"
Click "Request PAC Now"
Enter your PAC
Click "Confirm"

What can I do under "Profile Maintenance"?

Change Mailing Address (sent to your Account Holding Branch)
Change Personal Details
Change Password
Manage Personal Login Phrase
Unregister PAC
Change Preferred branch (for collection of new FD certificates, Bankers Cheques and Demand Drafts)
Change Daily Transfer Limit
View / Delete Account

How do I obtain a PAC?

Once you have successfully registered your mobile phone number, a "Request PAC Now" option will be available to you whenever you are making the above transactions.

Click on "Request PAC Now" and a 6-digit authentication code will transmitted to your mobile phone via SMS.

* Take Note: Customers who are overseas and wish to obtain a PAC must possess a Malaysia mobile service number and an access to international call roaming service.

How do I perform a RENTAS fund transfer?

Please follow the steps listed below:

Click on Fund Transfer
Select RENTAS
Click on To Account or To Favourite Account
Select From Account
Select Beneficiary Bank
Enter Beneficiary Account No
Enter Beneficiary Name
Select Beneficiary ID Type and Enter Beneficiary ID
Enter Payment Reference Number
Enter Payment Details
Enter Transaction Amount and click on Next
Click on "Request PAC Now" button
Enter PAC
Verify details entered and click on Confirm

What is"Favourite Account" and how is it different from "To Other Account"?

The "Favourite Account" feature allows you to store your favourite accounts. You can even give each of these accounts a new name. Once registered, the account number, along with its new name will be recorded in your profile.

Unlike "To Other Account", there is no need to enter a Favourite Account's information before each transaction. Simply select it from your list of Favourite Accounts.

What is "Balance Inquiry"?

Balance Inquiry allows you to view your account balances, provided the accounts are linked to your PBe profile. You may view any of your accounts listed below:

Deposit Accounts (Savings / Current)
Loan / Financing
Credit / Debit Card
old Investment Account

Why does it take such a long time to load webpages on PBe?

The slow response you are experiencing could be caused by any of the following reasons:

You may not be using the recommended browser, operating system or hardware
Your Internet Service Provider, Local Area Network or our system may be experiencing heavy traffic
Your computer may be infected by malicious programs, rootkit, viruses or spywares
Your browser's cache memory may be cluttered. Click here to check how you can clear your browser's cache

Who can access PBe?

PBe informational services are accessible to all Internet users.
Transactional services are exclusive to customers with a registered PBe profile.

How can I register for a PBe profile?

Please approach any of our Public Bank branches or your nearest Public Bank ATM to apply for a PBe account.

How do I prevent others from viewing my transaction information?

The best way is to clear your browser's cache memory after each transaction.

What is "Transaction History"?

Transaction History allows you to view your account transactions for the current month and the past two months. Your account must first be linked your PBe profile.

How do I perform a fund transfer to other Public Bank accounts?

Please follow the steps listed below:

Click on Fund Transfer
Click on PB Account
Click on To Account or To Favourite Account
Select From Account
Enter Beneficiary Account No
Enter Amount(RM) and click on Next
Click on "Request PAC Now" button
Enter PAC
Verify details entered and click on Confirm

How do I register my mobile phone number?

Kindly visit any of our Public Bank branches to register your mobile phone number.

*Take Note: Should there be a change in your mobile phone number, kindly update your registered mobile phone number at any Public Bank Branch.

How do I delete a registered bill-payee corporation?

Please follow the steps listed below:

Click "Payment"
Select "Manage Favourite Payment"
Select "Bill Payment"
Determine the registered payee corproations to be deleted by ticking the check boxes next to them
Click on "Delete"

How much are the service charges?

The charges for each wire transfer are as follows:-

Commission of RM2.00
Cable charges of RM30.00

The charges incurred may be subject to changes by the Bank. All charges incurred or imposed outside Malaysia are to be borne by the beneficiary.

How do I subscribe for the service?

You may subscribe for the service at your account holding branch.

For mobile devices what are the functions of the icons?

What are the minimum requirements for corporate PBe Online Banking?

Requirements for corporate PBe Business Banking are the same as PBe Personal Banking. Even so, corporate accounts require an SecureSign to perform financial transactions.

How often do I need to update my contact number?

Please update us with your latest contact details as soon as possible.

To modiify your personal details, first login your account. Click on "Profile Maintenance" followed by "Manage Profile".

Next, select "Change Personal Details".

Do I need to change my PBe User ID or password?

No. You may keep your current User ID and password.

Can I cancel a successful FPX transaction?

No. It is not possible to cancel a successful and completed FPX transaction through the system. However, you may liaise with the seller/ merchant directly on the matter.

Where can I get the previous years' GST Tax Invoice?

You may request for printing of GST Tax Invoice from your account holding branch.

How do I create an E-SI?

Please follow these steps below:-

Choose Account
Click on 'E-Standing Instruction (E-SI)
Click on 'Create E-SI
Choose your transaction type
Fill in the details :-
- From Account
- Beneficiary short name
- Amount (RM)
- First Effective Date
- Frequency
- Occurrence(s)
Click on 'Next'
Verify details entered
Click on 'Request PAC Now' button
Enter PAC
Click on 'Confirm'

How does DuitNow works?

To perform fund transfer via DuitNow, simply enter your Recipient's DuitNow ID, and confirm the transfer details. The funds will be transferred to the Recipient's account instantly. But you need ensure that the Recipient's already registered their DuitNow ID's to their selected bank.

How soon can I expect my first E-Statement?

Your first E-Statement will only be available for download two days after your account's next statement date.

How do I register for Quick Balance?

Please follow these steps below:-

Login to PB engage
On Quick Balance setup, select 'Yes'
Acknowledge the Fingerprint Disclosure by selecting 'Proceed'
Enter your IC/Passport Number, Device Name and select 'Next' to proceed
Select 'Request PAC'
Enter the PAC number and select 'Confirm'
Scan your fingerprint to complete the registration

How do I login to PB enterprise?

You will receive a First-time Login email containing your Company ID, User ID, and a temporary password form the Bank. The temporary password is for you to perform your first-time login at www.pbenterprise.com. You will be prompted to create a new password and Personal Login Phrase followed by a PAC to authenticate your first-time login.

How do I register for DuitNow ID?

The registration will be made available via PBe, PB engage and PB enterprise. Please follow these steps below:-

a) Register via PBe

Select 'Fund Transfer'
Look for DuitNow and select 'Register DuitNow'
Select the available DuitNow ID(s) and choose the receiving account
Accept the Terms and Conditions and click 'Next' to proceed
Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process

b) Register via PB engage

Select 'Settings'
Look for Manage DuitNow ID and select 'Register DuitNow ID'
Select the available DuitNow ID(s) and choose the receiving account
Accept the Terms and Conditions and click 'Confirm' to proceed
Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process

c) Register via PB enterprise

Select 'DuitNow'
Look for DuitNow Transfer and select 'Register DuitNow'
Select the available DuitNow ID(s) and choose the receiving account
Accept the Terms and Conditions and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

How many DuitNow IDs can I register?

You can register multiple DuitNow IDs as long your ID is updated with the bank system. However, only one DuitNow ID can be registered to one bank account.

I have a/an ATM Card / PB Credit / Debit Card. What are the steps to reset my PBe Password?

How will I know when my company is migrating?

The Bank will notify you on your company's migration schedule via email.

How do I login with Quick Balance?

Once you have successfully registered for Quick Balance, tap on 'Quick Balance' icon the next time you launch PB engage. Touch the fingerprint sensor on your device to proceed.

Do I need to register for DuitNow service?

Yes, you are required to register if you wish to receive funds via DuitNow service. However, if you only intend to transfer funds, no registration is required.

How do I delete a scheduled E-SI?

You manage your E-SI by deleting an entire E-SI or delete specific transactions within your created E-SI.

To delete an entire E-SI, please follow these steps below:-
- Choose Account
- Click on 'E-Standing Instruction (E-SI)
- Click on 'Manage E-SI'
- Choose the E-SI that you want to delete
- Click on 'Delete'

To delete a specific transaction within your E-SI, please follow these steps below:-
- Choose Account
- Click on E-Standing Instruction (E-SI)
- Click on Manage E-SI
- Choose the E-SI you want to manage
- Click on 'View Details'
- Choose which specific transactions scheduled date that you want delete
- Click on 'Delete'

Why I cannot download my GST Tax Invoice?

You may email to PBe Customer Support at customersupport@publicbank.com.my or contact 03-2179 9999 for further clarification.

Can I set up my challenge questions via PB engage?

No. You may only set up your challenge questions and answers via PBe. Access to PB engage will be blocked until you have set up the challenge questions.

My account was debited but the seller/ merchant claims that it has not received the fund. What should I do?

FPX transaction status is final and the merchant must fulfill its obligations. You should contact the seller/ merchant and provide the transaction details such as the online receipt issued by FPX/merchant or the e-mail notification received from FPX that contained the following details:
• FPX Transaction ID
• Merchant Order No.
• Payment amount
• Date and time of the payment

How do I pay MyGST-KASTAM via PBe?

Please follow the steps listed below:

Log in to your PBe account. Click on the green tile labeled "Payment".
Select "Bill Payment" followed by "To Other Bill".
Locate and select "MyGST-KASTAM" in the drop down menu. Click "Next".
Pick your preferred account, fill in the rest of the details and click "Accept".
You will be taken to a new page. If your details are in order, click "Request PAC", close the pop up message and key in the PAC received.

Click here for more information on GST.

Is there any service fee?

SecureSign Token	Amount (inclusive GST at 0%)
- Device	RM50.00 per token* (one time charge)
- Monthly Support & Maintenance Fee	RM20.00 per corporation*

* Waived effective 1 October 2014

What is the exchange rate used?

The exchange rate used is based on the daily prevailing selling rate.

Kindly visit FOREX for daily foreign exchange rates.

Can I use the same PAC for multiple transactions?

No. A new PAC is required for every transaction.

What can I do under "Cheque Management" Feature?

You can request for new cheque books, stop a cheque and inquire on a cheque's status.

How do I perform a credit card payment to someone else card?

Please follow the steps listed below:

Click on Payment
Select PB Card
Click on To Card or To Favourite Card
Select From Account
Enter credit card number in Beneficiary Account No
Enter Amount (RM) and click on Next
Click on "Request PAC Now" button
Enter PAC
Verify details entered and click on Confirm

I require clarification regarding my account transactions.Who can I contact?

For Savings / Current / Loan /Gold Investment accounts, please contact your respective account holding branches. Contact details can be found here .

As for Public Bank Credit Card customers, you may contact our PB Card Services at 603-2176 8000 or email us at custsvc@publicbank.com.my.

What is the daily third party fund transfer limit?

To PBB accounts

Fund Transfer	PBe Personal Banking (Individual/Joint/Sole Proprietor)	PBe Business Banking
To own account	RM100,000.00	Unlimited
To other accounts	RM20,000.00 (with PAC)* RM50,000.00 (with SecureSign)**	RM500,000.00

To other bank accounts

Fund Transfer	PBe Personal Banking (Individual/Joint/Sole Proprietor)	PBe Business Banking
Interbank GIRO (IBG)	RM20,000.00 (with PAC)* RM50,000.00 (with SecureSign)**	RM500,000.00
DuitNow Transfer	RM20,000.00 (with PAC)* RM50,000.00 (with SecureSign)**	RM100,000.00
RENTAS	With PAC :- Minimum : RM10,000.00 Maximum : RM20,000.00 per day* With SecureSign Token :- Minimum : RM10,000.00 Maximum : RM50,000.00 per day**	Minimum RM10,000.00 Maximum RM500,000.00 per day ***

Fund Transfer

PBe Personal Banking (Individual/Joint/Sole Proprietor)

PBe Business Banking

Interbank GIRO (IBG)

RM20,000.00 (with PAC)*
RM50,000.00 (with SecureSign)**

RM500,000.00

DuitNow Transfer

RM20,000.00 (with PAC)*
RM50,000.00 (with SecureSign)**

RM100,000.00

RENTAS

With PAC :-

Minimum : RM10,000.00
Maximum : RM20,000.00 per day*

With SecureSign Token :-

Minimum : RM10,000.00
Maximum : RM50,000.00 per day**

Minimum RM10,000.00
Maximum RM500,000.00 per day ***

Note:
The daily third party fund transfer limit per customer is shared between all fund transfers performed on the same day to other PBB accounts, DuitNow Transfer, Interbank GIRO (IBG), Intrabank Transfer, DuitNow QR, RENTAS, PB Visa Direct, PB eGift, Remittance and Western Union services.

* The fund transfer limit can be maintained online at Profile Maintenance/Change Daily Transfer Limit up to a maximum of RM20,000.00. Single transaction limit is up to RM10,000 with PAC.

*** A SecureSign token is required for all business transactions, regardless of amount.

How do I clear my browser's cache memory?

For Internet Explorer 11 & 10:

Select "Tools" icon (located at the top of your browser's window)
Click on "Delete browsing history"
Ensure the checkbox "Temporary Internet files and website files" and "Cookies and website data" are ticked
Click on "Delete"
Close and reopen your Internet Explorer

For Internet Explorer 9:

Click on the "Tools" icon (located at the top of your browser's window)
Choose "Delete Browsing History"
Ensure the checkboxes "Temporary Internet Files" and "Cookies" are ticked
Click on "Delete"
Close and reopen your Internet Explorer

For Internet Explorer 8:

Select "Tools" (located at the top of your browser's window)
Choose "Delete Browsing History"
Ensure the checkboxes "Temporary Internet Files" and "Cookies" are ticked
Click on "Delete"
Close and reopen your Internet Explorer

For Mozilla Firefox:

Select "Tools" (located at the top of your browser's window)
Choose "Options"
Select the "Advanced" panel
Click on the "Network" tab
Click "Clear Now" under the 'Cached Web Content Section'
Select "OK"
Close and reopen your Mozilla Firefox

For Google Chrome (version 10 and above):

Click on the "Menu" icon
Choose "Settings"
Click on "Show advanced settings" (located at the bottom of Settings page)
Click on "Clear browsing data" (located under privacy section)
Tick "Empty the cache" checkbox
Select "the beginning of time" under the 'Obliterate the following items from'drop down menu
Click on "Clear browsing data"
Close and reopen your Google Chrome

For Google Chrome (Version 1 to 9)

Click on the "Tools Menu" icon
Select "Options"
Choose "Under the Bonnet" tab
Click on "Clear browsing data"
Tick "Empty the cache" checkbox
Select "the beginning of time" under the 'Clear data from this period' drop downmenu
Click on "Clear browsing data"
Close and reopen your Google Chrome

For Opera (Version 10 and above)

Click on "Tools" (located at the top of your browser)
Select "Delete private data"
Click on "Details" or "Detail Options" (located on 'Delete private data' page)
Tick "Delete entire cache" checkbox
Close and reopen your Opera

For Safari

Select "Option" (located at the top of your browser's window)
Click on "Preferences"
Click on "Privacy" tab
Click on "Remove All Website Data"
Click on "Remove Now"
Close and reopen your Safari

Am I eligible to apply for a PBe profile?

To apply for a PBe account, you must:

Be at least 18 years old
Possess any of the following Public Bank products:

- Savings Account

- Current Account

- Loans or Hire Purchase

- Credit Card

When will the funds be made available at the beneficiary's account if I transfer using Interbank GIRO (IBG)?

The funds will be available in the Beneficiary's account at the following times:

Payment Initiated by Customers via PBe		*Funds Received by Beneficiaries
Business Days (Monday – Friday)	Before 5:00 a.m.	Same business day	By 11:00 a.m.
	5:01 a.m. to 8:00 a.m.		By 2:00 p.m.
	8:01 a.m. to 11:00 a.m.		By 5:00 p.m.
	11:01 a.m. to 2:00 p.m.		By 8:20 p.m.
	2:01 p.m to 5:00 p.m.		By 11:00 p.m.
	After 5:00 p.m.	Next business day	By 11:00 a.m.
Non-Business Days (Saturday, Sunday and Federal Territory Public Holiday)		Next business day	By 11:00 a.m.

Applicable for all IBG payments and funds transfer to Current Accounts and Savings Accounts.
For loan and credit card payments initiated up to and including 5:00 p.m. on Business Days, funds will be available in the beneficiary's account before 12:00 midnight on the same day.

* Under normal circumstances

What is CSV download?

CSV Download shows you your account balance and transaction history in CSV (Comma Separated Value) format. For the best view, please open the file using spreadsheet softwares such as Microsoft Excel or OSX's Number.

How do I perform a loan / financing payment to someone else's Public Bank accounts?

Please follow the steps listed below:

Click on Payment
Select PB Loan/Financing Payment
Click on To Account or To Favourite Account
Select From Account
Enter loan/financing account in Beneficiary Account No
Enter Note No
Enter Amount (RM) and click on Next
Click on "Request PAC Now" button
Enter PAC
Verify details entered and click on Confirm

What is eCommerce Purchase One-Time Password (OTP)?

eCommerce Purchase One-Time Password (OTP) allows you to perform secure payments to online merchants through PBe. Upon making an online purchase through PB Credit/Debit Card, you will receive a verification SMS containing the OTP.

* Take Note: To receive the SMS, we require your principal and supplementary card's mobile phone numbers. Kindly update us with your latest numbers as soon as possible.

How does PAC work?

Select the transaction you wish to make
At confirmation page, click on "Request PAC Now"
Once you have received your SMS, enter the 6-digit authentication number. Ensure the serial number shown on screen matches the serial number in your SMS.
Upon checking the serial number, enter the PAC number shown in your SMS into the transaction screen.
Click "Confirm" to confirm your transaction.

How long does it take for me to receive a SecureSign?

Generally 7 working days or earlier depending on stock availability.

How do I obtain my branch's contact details?

You can find a complete list of branch addresses on our website by clicking on the 'Branch Locator'' menu item at http://www.pbebank.com.

How do I pay my Income Tax?

Follow these steps to pay your income tax:

Log in to your PBe account.
Click on 'Payment'.
Select 'Other Payment'.
At Corporation Code select Lembaga Hasil Dalam Negeri and click 'Next'.
Enter your tax reference number (11 digits; excluding alphabets) and new IC Number. Click 'Accept'.
Select Payment Code (e.g. Bayaran Cukai Pendapatan [tidak termasuk skim ansuran/ lump sum payment]) and click 'Accept'.
Select your account number.
Enter your assessment year, instalment number and amount. Then click 'Next'.
Enter PAC after verify details entered and click 'Confirm'.
Click 'Print' to print the reference page.

Any tip in selecting the challenge questions and the corresponding answers?

Remember, this information will be used to verify your account. Please pick memorable questions and answers that only you will know.

My GST Tax Invoice details are not in order, how can I get rectified?

You are advised to contact your account holding branch directly.

How do I register for DuitNow ID?

The registration will be made available via PBe, PB engage and PB enterprise. Please follow these steps below:-

a) Register via PBe or PB engage

Select 'Fund Transfer'
Look for DuitNow and select 'Register DuitNow'
Select the available DuitNow ID(s) and choose the receiving account
Accept the Terms and Conditions and click 'Next' to proceed
Click on 'Request PAC Now'
Verify the details before entering the PAC and click 'Confirm' to complete the process

b) Register via PB enterprise

Select 'Fund Transfer'
Look for DuitNow and select 'Register DuitNow'
Select the available DuitNow ID(s) and choose the receiving account
Accept the Terms and Conditions and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

Can others view my account balance if their fingerprints are registered on my device?

Once your device is registered to Quick Balance, your account can be accessed with the fingerprint registered on your device. Please delete all third party fingerprints registered on your device.

How do I download my E-Statement?

Please follow these steps below :

Choose Account
Click on 'Statement'
Click on 'E-Statement'
Choose your account and click 'Next'
Click 'Statement Date', the E-Statement will be displayed in a PDF file
Save a copy to your PC for future use

What are the conditions to register for PBe?

To register for PBe, you must fulfil any

ONE

of the following conditions:

Have a Temporary ID and Password upon subscription for PBe at branches
Have an ATM Card or PB Credit / Debit Card with a registered card PIN

I have a Current / Savings / Loan / Financing / Hire Purchase Account. What are the steps to reset my PBe Password?

At PBe Login page, click on 'Reset Password / Reactivate User ID'. You will be redirected to the Reset Password / Reactivate PBe User ID page.
Select 'Reset using your Account Number or ATM / Debit / Credit Card Number'.
Enter your current PBe User ID.
Select the Product Type and enter your Account Number.
- Current / Savings Account: Enter your Account Number
- Loan / Financing / Hire Purchase Account: Enter your Account Number and Note Number
Enter your Identification Number and the Security Code displayed.
Click 'Next'.
Reset your Password and click 'Confirm'.
Authenticate using PAC, SecureSign Token, or PB SecureSign.
Your password has been reset. You may proceed to log in using your current User ID and new password.

Can I perform this service if I am overseas?

Yes. You may register for PBe as long as you are connected to the Internet. However, if you are using PAC SMS, international roaming has to be enabled in order to receive your PAC SMS.

What type of account(s) can I register for DuitNow Transfer?

Currently, you can only register to your Savings and Current accounts as the receiving accounts.

What if I did not receive the migration notification or User/Company ID?

The migration exercise will be done in several phases. You will receive your migration notification and User/Company ID from the Bank in due time.

What can I do under "Manage DuitNow"?

Manage DuitNow allow you to perform the following actions:-

Deregistration of DuitNow ID
- You can deregister your DuitNow ID from the PayNet database and you will not be able to receive fund via DuitNow Transfer service. You need to register again if you wish to receive funds via DuitNow Transfer service.
Update DuitNow ID Status
- You can enable (On) or temporarily disable (Off) your DuitNow ID from receiving funds
Modify Receiving Bank Account
- You can change the bank account that is tied to your DuitNow ID.
Switch Bank
- You can switch your DuitNow ID registered at other banks to Public Bank.

I have obtained a Temporary ID and Password at the branch. What are the steps to reset my PBe Password?

What are the requirements for a User ID?

Your PBe User ID must meet the following criteria:

Between 6 to 12 characters
First and second characters must be alphabetical letters
No spaces allowed

What is card PIN?

For ATM Card holders, the card PIN refers to your 6-digit ATM PIN.
For PB Credit / Debit Card holders, the card PIN refers to your 6-digit PIN created during the card's activation.

What do I need to do to prepare for the migration?

Please complete all your pending transactions in PBe Business Banking and create a backup for all transaction records / reports, receipts and statements that you might need to use in the future.

What are the requirements for a User ID?

Your PBe User ID must meet the following criteria:

Between 6 to 12 characters
First and second characters must be alphabetical letters
No spaces allowed

How many devices can I register to Quick Balance?

You can register up to a maximum of three (3) devices per user.

How many DuitNow IDs can I register?

You can register multiple DuitNow IDs as long your ID is updated with the bank system. However, only one DuitNow ID can be registered to one bank account.

Can I use the same exact answer for all three challenge questions?

No. You need to ensure that each answer is unique.

How do I replace the SecureSign in the event that it is damaged or the battery is low?

Warranty of the product is 6 months from date of issuance. A replacement can be requested from your account holding branch with the charges waived. Depending on the usage and normal conditions, the battery should be good for 4 years or more.

What is Positive Pay?

Positive Pay is a service designed to prevent cheque fraud by securing all of your cheque payments.

To which Bank can I perform Interbank GIRO (IBG) fund transfer to?

You can make fund transfers to banks participating in the InterBank GIRO System (IBG).

Financial Institutions	Savings/ Current	Loan	Hire Purchase	Credit Card	BIC Code
Account No. Length (no. of digits)
Affin Bank Berhad	Yes (12)	Yes (12)	Yes (12)	Yes (16)	PHBMMYKL
Affin Islamic Bank Berhad	Yes (12)	Yes (12)	Yes (12)	-	AIBBMYKL
Agrobank Berhad	Savings Account Only (16)	Yes (17)	-	-	AGOBMYK1
Alliance Bank Malaysia Berhad	Yes (15)	Yes (15)	Yes (15)	Yes (16)	MFBBMYKL
Alliance Islamic Bank Malaysia Berhad	Yes (15)	Yes (15)	Yes (15)	-	ALSRMYK1
Al-Rajhi Bank (Malaysia) Berhad	Yes (15)	-	-	Yes (16) (Al-Rajhi Charge Card)	RJHIMYKL
AmBank (M) Berhad	Yes (13)	Yes (14)	Yes (14)	Yes (16) (Ambank Credit Card & MBFLOC by Ambank only)	ARBKMYKL
AmIslamic Bank (M) Berhad	Yes (13)	Yes (13-14)	Yes (14)	Yes (16) (Ambank Credit Card)	AISLMYKL
Bangkok Bank Berhad	Yes (13)	-	-	-	BKKBMYKL
Bank Islam Malaysia Berhad	Yes (14)	Yes (14)	Yes (14)	Yes (16)	BIMBMYKL
Bank Kerjasama Rakyat Malaysia Berhad	Yes (12)	Yes (12)	Yes (12)	MasterCard Only (16)	BKRMMYKL
Bank Muamalat (Malaysia) Berhad	Yes (14)	Yes (14 & 17)	Yes (14 & 17)	-	BMMBMYKL
Bank of America (Malaysia) Berhad	Yes (5-17)	-	-	-	BOFAMY2X
Bank of China (Malaysia) Berhad	Yes (13 & 15)	-	-	Yes (16)	BKCHMYKL
MUFG Bank (Malaysia) Berhad	Yes (6)	Yes (6)	-	-	BOTKMYKX
Bank Simpanan Nasional Berhad	Savings Account Only (16)	Yes (15)	Yes (15)	Yes (16)	BSNAMYK1
BNP Paribas Malaysia Berhad	Corporate Current Account Only (6-16)	Yes (16)	-	-	BNPAMYKL
China Construction Bank (Malaysia) Berhad	Yes (12)	-	-	-	PCBCMYKL
CIMB Bank Berhad	Yes (10 & 14)	Yes (10,14 & 17)	Yes (10,12 & 17)	Yes (16)	CIBBMYKL
CIMB Islamic Bank Berhad	Yes (10 & 14)	Yes (10,14 & 17)	Yes (10,12 & 17)	-	CTBBMYKL
Citibank Berhad	Personal Savings & Current Account (10); Corporate Current Account: (9-16)	Yes (10-14)	-	Yes (15-16)	CITIMYKL
Deutsche Bank (M) Berhad	Yes (10-17)	Yes (10-14)	-	-	DEUTMYKL
Hong Leong Bank Berhad	Yes (11&13)	Yes (11 & 13)	Yes (11 & 13)	AMEX (15), VISA (16), MasterCard (16)	HLBBMYKL
Hong Leong Islamic Bank Berhad	Yes (11&13)	Yes (11 & 13)	Yes (11 & 13)	-	HLIBMYKL
HSBC Bank Malaysia Berhad	Savings Account (12) Current Account (12,13,14,15,17)	Yes (12)	-	Yes (16)	HBMBMYKL
HSBC Amanah Malaysia Berhad	Savings Account (12) Current Account (12,13,14,15,17)	Yes (12-14)	-	Yes (16)	HMABMYKL
Industrial and Commercial Bank of China (Malaysia) Berhad	Yes (19)	Yes (19)	-	Yes (16)	ICBKMYKL
JP Morgan Chase Bank Berhad	Yes (10-17)	Yes (10-17)	-	-	CHASMYKX
Kuwait Finance House (Malaysia) Berhad	Yes (12)	Yes (12)	Yes(12)	-	KFHOMYKL
Malayan Banking Berhad	Yes (12)	Yes (12)	Yes (12)	MAYBANK AMEX (15), VISA (16), MasterCard (16);	MBBEMYKL
Maybank Islamic Berhad	Yes (12)	Yes (12)	Yes (12)	MAYBANK AMEX (15), VISA (16), MasterCard (16);	MBISMYKL
MBSB Bank Berhad	Yes (16)	Yes (16)	Yes (16)	-	AFBQMYKL
Mizuho Corporate Bank (Malaysia) Berhad	Current Account Only (10)	-	-	-	MHCBMYKA
OCBC Bank (Malaysia) Berhad	Savings Account (10) Current Account (9-17)	Yes (15)	-	Yes (16)	OCBCMYKL
OCBC Al-Amin Bank Berhad	Savings Account (10) Current Account (9-17)	Yes (15)	-	-	OABBMYKL
RHB Bank Berhad	Yes (14)	Yes (14)	Yes (12)	Yes (16)	RHBBMYKL
RHB Islamic Bank Berhad	Yes (14)	Yes (14)	Yes (12)	-	RHBAMYKL
Standard Chartered Bank (Malaysia) Berhad	Personal Savings & Personal Current Account: (12) Corporate Current Account: (5-17)	Yes (8)	-	Yes (16)	SCBLMYKX
Standard Chartered Saadiq (Malaysia) Berhad	Personal Savings & Personal Current Account: (12) Corporate Current Account: (5-17)	Yes (8)	-	-	SCSRMYK1
Sumitomo Mitsui Banking Corporation Malaysia Berhad	Current Account Only (8)	-	-	-	SMBCMYKL
United Overseas Bank (Malaysia) Berhad	Savings Account: (10 & 11) Current Account: (7,9,10,11,12,13,14,17)	Yes (10 & 15)	-	Yes (16)	UOVBMYKL

Is PBe only limited to personal accounts?

No. Any of the following account types can register for a PBe profile:

Personal Account
Joint Account (be it either one to sign or anyone to sign)

When will the funds be returned if the receiving financial institution rejects my Interbank GIRO (IBG) transaction?

The funds will be returned to the account at the following times:

Payment Initiated by Customers via PBe		*Funds Returned to Paying Customer
Business Days (Monday – Friday)	Before 5:00 a.m.	Same business day	By 5:00 p.m.
	5:01 a.m. to 8:00 a.m.		By 8:20 p.m.
	8:01 a.m. to 11:00 a.m.		By 11:00 p.m.
	11:01 a.m. to 2:00 p.m.	Next business day	By 11:00 a.m.
	2:01 p.m to 5:00 p.m.	Next business day	By 11:00 a.m.
Non-Business Days (Saturday, Sunday and Federal Territory Public Holiday)		Next business day	By 11:00 a.m.

* Under normal circumstances

How much do I have to pay to register for a PBe account?

Subscription to our online financial services is free.

How does Positive Pay work?

Through PBe's Positive Pay service, simply provide us with the following information:

Payee account number
Cheque number
Payee name
Date of cheque
Amount

Public Bank will then cross-check the information above with the cheque you have drawn. Payment will only be made if all information is accurate. This helps to eliminate cheque fraud.

What precautions should I take to secure the token?

Activate your personalized PIN (6 digits) immediately upon receipt of the token. Always keep the PIN secret and the token safe. Do not leave the token unattended or share it with anyone else. For added security, change the PIN on a periodical basis. Try to avoid weak PINs such 123456, 282828, 444444 etc. Without the token, transactions cannot be performed without your knowledge nor authorization.

Must I keep my chosen challenge questions and answers a secret?

Yes. Think of it like an additional password. Do not share this information with anyone.

What type of account(s) can I register for DuitNow?

Currently, you can only register to your Savings and Current accounts as the receiving accounts.

What happens if my device is lost or stolen?

Please deactivate Quick Balance for the lost or stolen device as soon as possible.

Can I opt to continue using PBe Business Banking i.e not be migrated to PB enterprise?

PBe Business Banking will eventually cease to be in service, we highly encourage you to migrate over to PB enterprise.

How do I deregister my DuitNow ID?

Please follow these steps below :-
a) Deregister via PBe

Select 'Fund Transfer'
Look for DuitNow and select 'Manage DuitNow'
Click on delete action icon on the DuitNow ID that you wish to delete
A confirmation pop-up message will appear, click on 'Yes' to confirm the deletion

b) Deregister via PB engage

Select 'Settings'
Look for 'Manage DuitNow ID' and select the DuitNow ID that you wish to deregister
Click on 'Delete DuitNow ID'
A confirmation pop-up message will appear, click on 'Yes' to confirm the deletion.

c) Deregister via PB enterprise

Select 'DuitNow'
Look for DuitNow Transfer and select 'Manage DuitNow'
Click on delete action icon on the DuitNow ID that you wish to delete
A pop-up message will appear, click on 'Yes' to confirm the deletion
Verify the details then click 'Submit' for you Approver to approve your request

How do I update my DuitNow ID status?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe

Select 'Fund Transfer'
Look for DuitNow and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Status' on the dropdown menu to 'On' or 'Off' and click 'Next' to proceed
Verify the details and click 'Confirm' to complete the process

b) Update your DuitNow ID status via PB engage

Select 'Settings'
Look for 'Manage DuitNow ID' and select DuitNow ID that you wish to update
Select your status by toggle 'On' or 'Off'

c) Update your DuitNow ID status via PB enterprise

Select 'DuitNow'
Look for DuitNow Transfer and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Status' on the dropdown menu to 'On' or 'Off' and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

What are the requirements for a Password?

Your Password must meet the following criteria:

Between 8 to 12 characters
Contain at least one alphabetical letter
Contain at least one number
Contain at least one special character
No spaces allowed

To which Bank can I perform DuitNow Transfer to?

You can make fund transfers to banks participating in the MEPS Interbank Fund Transfer system.

Financial Institutions	Savings/ Current	Loan	Credit Card
Affin Bank Berhad	Yes	Yes	Yes
Agrobank	Yes	Yes	-
Al-Rajhi Bank	Yes	Yes	Yes
Alliance Bank Malaysia Berhad	Yes	Yes	Yes
AmBank (M) Berhad	Yes	Yes	Yes
Bank Kerjasama Rakyat Malaysia Berhad	Yes	Yes	Yes
Bank Islam Malaysia Berhad	Yes	Yes	Yes
Bank Muamalat (Malaysia) Berhad	Yes	Yes	No
Bank Simpanan Nasional Berhad	Savings Account Only	-	-
CIMB Bank Berhad	Yes	-	-
Citibank Berhad	Yes	Yes	Yes
Hong Leong Bank Berhad	Yes	Yes	Yes
HSBC Bank Malaysia Berhad	Yes	Yes	Yes
Kuwait Finance House (Malaysia) Berhad	Yes	Yes	-
Malayan Banking Berhad	Yes	Yes	Yes
OCBC Bank (Malaysia) Berhad	Yes	Yes	-
RHB Bank Berhad	Yes	-	-
Standard Chartered Bank (Malaysia) Berhad	Yes	Yes	-
United Overseas Bank (Malaysia) Berhad	Yes	Yes	Yes

Can I postpone my migration?

To ensure minimal disruption to the migration process, you will not be able to postpone your scheduled migration.

I have obtained a Temporary ID and Password. What are the steps to register for PBe?

How do I deactivate Quick Balance?

Please follow these steps below:

Login to PB engage
Go to 'Settings'
Select 'Quick Balance Devices'
Select the device you wish to deactivate
Select 'Confirm' to complete the deactivation

What can I do under "Manage DuitNow"?

Manage DuitNow allow you to perform the following actions:-

Deregistration of DuitNow ID
- You can deregister your DuitNow ID from the PayNet database and you will not be able to receive fund via DuitNow service. You need to register again if you wish to receive funds via DuitNow service.
Update DuitNow ID Status
- You can enable (On) or temporarily disable (Off) your DuitNow ID from receiving funds
Modify Receiving Bank Account
- You can change the bank account that is tied to your DuitNow ID.
Switch Bank
- You can switch your DuitNow ID registered at other banks to Public Bank.

Forgot the answer to your challenge question?

Please contact PBe Customer Support hotline at 03-21799999 for assistance.

What if I forgot the PIN?

You have six attempts at the PIN. After which, the token will be blocked with the 'Unblock Code' displayed. You have to proceed to your Account Holding Branch personally to have the token unblocked at no cost.

How do I register for Positive Pay service?

To register, please follow the steps listed as follows:

Login your PBe profile
Click on "Account". Next, select "Cheque Management"
Click on "Positive Pay". Choose "Register"
Read the Terms and Conditions and click "Accept"
Click "Confirm"
You have successfully registered for Positive Pay service

Can I access PBe Online Banking Services from overseas?

You can access PBe as long as you have an internet connection and a PBe account profile. However, to perform any financial transaction, you would require a local telco service with international roaming enabled to receive the PAC SMS.

How do I apply for PBe Services if I am outside of Malaysia and have an account with the Public Bank Group?

You can only apply for PBe online banking services only when you are in Malaysia. Please visit your account holding branch to apply for an e-banking profile. Once you have your User ID and password, you can login anywhere.

To which Bank can I perform RENTAS fund transfer to?

You can perform RENTAS fund transfers to these participating banks :-

No	RENTAS Participants	BIC Codes
1	Affin Bank	PHBMMYKL
2	Affin Hwang Investment Bank Berhad	HDSBMY2P
3	Affin Islamic Bank	AIBBMYKL
4	Agrobank	AGOBMYKL
5	Alliance Bank	MFBBMYKL
6	Alliance Investment Bank Berhad	MBAMMYKL
6	Alliance Investment Bank Berhad - SPI	MBAMMY21
7	Alliance Islamic Bank	ALSRMYKL
8	Al-Rajhi Banking & Inv. Corp (M) Berhad	RJHIMYKL
9	Ambank Berhad	ARBKMYKL
10	Aminvestment Bank Bhd	AMMBMYKL
10	Aminvestment Bank Bhd - SPI	AMMBMY21
11	Amislamic Bank Berhad	AISLMYKL
12	Bangkok Bank Berhad	BKKBMYKL
13	Bank Islam Malaysia Berhad	BIMBMYKL
14	Bank Muamalat Malaysia Berhad	BMMBMYKL
15	Bank of America	BOFAMY2X
16	Bank of China	BKCHMYKL
17	Bank Pembangunan	PEMBMYK1
17	Bank Pembangunan - SPI	PEMBMY21
18	Bank Rakyat	BKRMMYKL
19	Bank Simpanan Nasional	BSNAMYK1
19	Bank Simpanan Nasional - SPI	BSNAMY21
20	BNP Paribas	BNPAMYKL
20	BNP Paribas - SPI	BNPAMY21
21	Bursa Malaysia Depository	MCDSMYK1
22	Bursa (M) Derivatives Clearing Bhd	BMDRMYK1
23	Bursa Malaysia Securities Clearing	BMSCMYK1
24	Cagamas	CAGAMYKL
24	Cagamas - SPI	CAGAMY21
25	China Construction Bank (M) Berhad	PCBCMYKL
26	CIMB Bank	CIBBMYKL
27	CIMB Investment Bank	COIMMYKL
27	CIMB Investment Bank - SPI	COIMMY21
28	CIMB Islamic Bank	CTBBMYKL
29	Citibank	CITIMYKL
29	Citibank - SPI	CITIMYM1
30	Deutsche Bank	DEUTMYKL
30	Deutsche Bank - SPI	DEUTMY21
31	Exim Bank	EXMBMYKL
31	Exim Bank - SPI	EXMBMY21
32	Hong Leong Bank	HLBBMYKL
33	Hong Leong Investment Bank Bhd	HLIVMYKL
34	Hong Leong Islamic Bank	HLIBMYKL
35	HSBC Amanah	HMABMYKL
36	HSBC Bank	HBMBMYKL
37	India International Bank (M) Berhad	IIMBMYKL
38	Industrial & Commercial Bank of China	ICBKMYKL
39	JP Morgan Chase Bank	CHASMYKX
40	KAF Investment	KAFBMYKL
40	KAF Investment - SPI	KAFBMY21
41	Kenanga Investment	KKENMYK1
41	Kenanga Investment - SPI	KKENMY21
42	Kumpulan Wang Persaraan Diperbadankan (KWAP)	KWAPMYK1
43	Kumpulan Wang Simpanan Pekerja (KWSP)	KWSPMYK1
44	Kuwait Finance House	KFHOMYKL
45	Malayan Banking Berhad	MBBEMYKL
46	Maybank Investment Bank Berhad	MBEAMYKL
46	Maybank Investment Bank Berhad - SPI	MBEAMY21
47	Maybank Islamic Bank	MBISMYKL
48	MBSB Bank Berhad	AFBQMYKL
49	MIDF Amanah Investment	MIDFMYK1
49	MIDF Amanah Investment - SPI	MIDFMY21
50	Mizuho Bank (M) Berhad	MHCBMYKA
51	MUFG Bank (Malaysia) Berhad	BOTKMYKX
51	MUFG Bank (Malaysia) Berhad - SPI	BOTKMY21
52	National Bank of Abu Dhabi	NBADMYKL
53	OCBC Al-Amin Bank Berhad	OABBMYKL
54	OCBC Bank	OCBCMYKL
55	Public Investment Bank Bhd	SMBBMYK1
56	RHB Bank	RHBBMYKL
57	RHB Investment Bank	OSKIMYKL
58	RHB Islamic Bank	RHBAMYKL
59	SME Bank	MSMEMYK1
59	SME Bank - SPI	MSMEMY21
60	Standard Chartered Bank Berhad	SCBLMYKX
61	Standard Chartered Saadiq Bank Berhad	SCSRMYKK
62	Sumitomo Mitsui Bank	SMBCMYKL
63	The Bank of Nova Scotia	NOSCMYKL
64	United Overseas Bank	UOVBMYKL
64	UOB Malaysia Berhad - SPI	UOVBMY21

What if my token is spoil or lost, who to contact for assistance?

If your token is spoil or lost, please report it immediately to PBe Customer Support at 03-2179 9999 or contact the branch to have the token deactivated. A new token can be issued by the branch at a standard charge of RM53.00 per token.

Are there any charges for making bill payments?

Please click here for charges for making bill payments.

I'm a Business Banking customer. Can I register for Positive Pay service?

Yes. To register, kindly visit your Account Holding Branch.

After registering for the service, download the Client Software here. The Client Software allows Business Banking customers to include information of multiple cheques.

Once all relevant information is entered, you can generate a file. Kindly follow the steps below to upload the file through PBe.

Login your PBe profile
Select "Business Banking"
Click on your company name
Select "Account"
Click on "Cheque Management"
Choose "Positive Pay"
Click on "Insert" to upload the file

The file upload service is available from 7.00am to 6.00pm every day. Files uploaded outside of the stipulated time will be processed in the following day.

How do I deregister my DuitNow ID?

Please follow these steps below :-
a) Deregister via PBe or PB engage

Select 'Fund Transfer'
Look for DuitNow and select 'Manage DuitNow'
Click on delete action icon on the DuitNow ID that you wish to delete
A confirmation pop-up message will appear, click on 'Yes' to confirm the deletion

b) Deregister via PB enterprise

Select 'Fund Transfer'
Look for DuitNow and select 'Manage DuitNow'
Click on delete action icon on the DuitNow ID that you wish to delete
A pop-up message will appear, click on 'Yes' to confirm the deletion
Verify the details then click 'Submit' for you Approver to approve your request

What happens if I failed to log in with my fingerprint too many times?

Quick Balance will be disabled after five(5) failed attempts. However, you can still log in to your account with your User ID and Password. Quick Balance will be automatically enabled on your next login.

Can I still use my existing User ID and Password?

You will be able to retain or change your User ID when you are prompted to update your corporate user profile. A new temporary password will be assigned to you to perform your first-time login. You will be prompted to create a new password and Personal Login Phrase followed by a PAC to authenticate your first-time login.

I have forgotten my PBe User ID and Password. How can I retrieve my User ID to reset my PBe Password?

You may contact PBe Customer Support at 03-2179 9999 or send an email to customersupport@publicbank.com.my for assistance.

Alternatively, you may request for a profile replacement at any Public Bank / Public Islamic Bank branch.

I have a/an ATM Card / PB Credit / Debit Card. What are the steps to register for PBe?

How do I change my receiving bank account?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe

Select Fund Transfer
Look for DuitNow and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Account' on the dropdown menu and click 'Next' to proceed
Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process

b) Update your DuitNow ID status via PB engage

Select 'Settings'
Look for 'Manage DuitNow' and select the DuitNow ID that you wish to update
Click on 'Account Number'
Select your 'Account' on the selection menu and click 'Next' to proceed
Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process

c) Update your DuitNow ID status via PB enterprise

Select ' DuitNow'
Look for DuitNow Transfer and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Account' on the dropdown menu and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

My DuitNow ID is registered to another bank, how do I switch to Public Bank?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe

Select Fund Transfer
Look for DuitNow and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that registered to other banks
Select your 'Account' on the dropdown menu and click 'Next' to proceed
Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process

b) Update your DuitNow ID status via PB engage

Select 'Settings'
Look for 'Manage DuitNow' and select the DuitNow ID that you wish to update
Click on 'Account Number'
Select your Public Bank Account on the selection menu and click 'Next' to proceed
Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process

c) Update your DuitNow ID status via PB enterprise

Select ' DuitNow'
Look for DuitNow Transfer and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Account' on the dropdown menu and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

My Temporary ID is blocked. What should I do?

You have exceeded the number of attempts allowed. Please contact our PBe Customer Support at 03-2179 9999 for assistance.

Can I still use PBe Business Banking after migrating?

Upon receiving your First-time Login email, you are given a 30-day transition period. During this period, you are still allowed to access PBe Business Banking and perform transactions but the E-SI function will be disabled. After the 30 days are up, PBe Business Banking will be restricted to viewing your account's past records only.

What are the requirements for a Password?

Your Password must meet the following criteria:

Between 8 to 12 characters
Contain at least one alphabetical letter
Contain at least one number
Contain at least one special character
No spaces allowed

How many users can register for Quick Balance on the same device?

You can only register ONE user per device.

How do I update my DuitNow ID status?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe or PB engage

Select 'Fund Transfer'
Look for DuitNow and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Status' on the dropdown menu to 'On' or 'Off' and click 'Next' to proceed
Verify the details and click 'Confirm' to complete the process

b) Update your DuitNow ID status via PB enterprise

Select 'Fund Transfer'
Look for DuitNow and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Status' on the dropdown menu to 'On' or 'Off' and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

How do I terminate my PBe profile?

To terminate your existing e-banking profile, please approach any of our Public Bank branches. You will be guided on filling up and submitting an E-Banking Termination form.

Alternatively, you may also contact our Customer Support Helpdesk for assistance.

What is the maximum transaction amount per day?

The transaction amount is limited to RM100,000.00 per day.

Are there any charges for making fund transfers?

Yes. The charges are listed as follows:

Fund Transfer Service	Service Charge per transaction
Interbank Giro (IBG)	Free of Charge (effective 13 June 2018)
DuitNow Transfer	Free of Charge (effective 13 June 2018)
RENTAS Fund Transfer	RM2.00
SMS Notification to Beneficiary (Optional)	RM0.20

Note: Charges are levied on each transaction performed, regardless of acceptance by the beneficiary bank.

What are the common account number formats in Public Bank?

Type of Public Bank Accounts	Account number format
Savings/Current/FD Account	10 digit account number
Loan/HP Account	10 digit account number followed by a 5 digit note number
Credit Card Account	16 digit card number

What is "View PBe Transaction"?

View PBe Transaction is a record of all your transactions performed (last six months) via PBe. This feature caters for the following transactions:

Fund Transfer (To Own Account/To Other Account)
Interbank Fund Transfer (To Account/To Favourite Account)
Credit/Debit Card Payment (To Own Account/To Other Account)
Loan/Financing Payment (To Own Account/To Other Account)
Bill Payment (To Bill/To Favourite Bill)
Other Payment (Zakat)
Other Payment (Income Tax Payment)
Prepaid (Top-up)
Investment (To Account / To Favourite Account)
Financial Process Exchange (B2C Model)
Other Payment (EPF Payment)
Instant Transfer (To Account/To Favoutite Account)
RENTAS

How do I change my receiving bank account?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe or PB engage

Select Fund Transfer
Look for DuitNow and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Account' on the dropdown menu and click 'Next' to proceed
Click on 'Request PAC Now'
Verify the details before entering the PAC and click Confirm to complete the process

b) Update your DuitNow ID status via PB enterprise

Select Fund Transfer
Look for DuitNow and select Manage DuitNow
Click on edit action icon on the DuitNow ID that you wish to update
Select your 'Account' on the dropdown menu and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

What is the Security Code for?

In order to prevent malicious requests attempted by bots, you are required to enter a 6-digit alphanumeric code displayed in the box (example below) before you proceed.

If you are unsure of the characters displayed, you may click the refresh button to refresh the code.

I have forgotten my Temporary ID and Password. What should I do?

You need to re-apply for a new Temporary ID and Password at your account holding branch.

I have recently changed my mobile number but my DuitNow ID display my old mobile number. What should I do?

Please update your mobile number at the nearest branch. Once updated, your previous mobile number will be deregistered from DuitNow Transfer. Next, go to PBe or PB engage to re-register your new mobile number as your DuitNow ID.

How do I perform a DuitNow Transfer?

Please follow these steps below :-
a) DuitNow Transfer via PBe

Select 'Fund Transfer'
Look for DuitNow and select 'To Other Account' or 'To Favourite Account'
Select your 'From Account'
Choose the 'DuitNow ID Type'
Enter the 'DuitNow ID'
Enter the amount and other details
Accept the Terms and Conditions and click 'Next' to proceed
Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process

b) DuitNow Transfer via PB engage

Select 'DuitNow Transfer'
Select your 'From Account'
Choose the 'DuitNow ID Type'
Enter the 'DuitNow ID / Account No.'
Enter the amount and other details
Accept the Terms and Conditions and click 'Next' to proceed
Verify the details before performing your transaction authentication method and click 'Confirm' to complete the process

c) DuitNow transfer via PB enterprise

Select 'DuitNow'
Look for DuitNow Transfer and select 'DuitNow'
Choose 'Transfer Mode'
Select your 'From Account'
Choose the 'DuitNow ID Type'
Enter the 'DuitNow ID'
Enter the amount and other details and click 'Add to List'
If you wish to add more transactions, repeat from step (iii)
Accept the Terms and Conditions and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

I cannot proceed even though I entered the correct Temporary ID. What should I do?

Your Temporary ID is only valid for 30 days. Kindly re-apply for a new Temporary ID and Password at your account holding branch.

What are the Memorable Question and Memorable Answer for?

They will be used to authenticate your identity when you contact our Customer Support in the future. You are advised to remember the answer to your selected question.

My DuitNow ID is registered to another bank, how do I switch to Public Bank?

Please follow these steps below :-
a) Update your DuitNow ID status via PBe or PB engage

Select 'Fund Transfer'
Look for DuitNow and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that registered to other banks
Select your 'Account' on the dropdown menu and click 'Next' to proceed
Click on 'Request PAC Now'
Verify the details before entering the PAC and click 'Confirm' to complete the process

b) Update your DuitNow ID status via PB enterprise

Select 'Fund Transfer'
Look for DuitNow and select 'Manage DuitNow'
Click on edit action icon on the DuitNow ID that registered to other banks
A pop-up message will appear, click on 'Yes' to confirm the switching
Select your 'Account' on the dropdown menu and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

I would like to know more about products and services offered by Public Bank. How may I do so?

You may contact our Customer Services Department at 1-800-22-5555 or by email at customerservice@publicbank.com.my. Alternatively, you may choose to get in touch with us via an online form at Contact Us .

Beneficiary ID / IC No. Type and Length

Beneficiary ID / IC No.	Type and Length (no. of digits)
New IC	Numeric (12)
Old IC	Alphanumeric (8)
Business Registration Number	Alphanumeric (20)
Passport No.	Alphanumeric (20)
Army ID No.	Alphanumeric (20)
Police No.	Alphanumeric (20)

My computer crashed / I got disconnected from the internet in the midst of a transaction. How do I know whether my transaction is affected or not?

You can:

Check your account's balance from Balance Inquiry, Transaction History or Payment History by logging in PBe with your current PC or another PC
Check your account balance at the nearest ATM.
Contact our PBe Customer Support at 03-2179 9999 on that particular transaction.

I have recently changed my mobile number but my DuitNow ID display my old mobile number. What should I do?

Please update your mobile number at the nearest branch. Once updated, your previous mobile number will be deregistered from DuitNow. Next, go to PBe or PB engage to re-register your new mobile number as your DuitNow ID.

What is the Personal Login Phrase (PLP) for?

The PLP is a user predefined secret word(s) that will be displayed at the login screen after you enter your User ID. Your PLP should be between 13 to 20 characters containing letters, numbers and special characters.

Do not use your User ID and Password as your PLP.

I cannot log in to PBe or reset my password even though I have entered the correct User ID and Password.

If you have not logged in for more than six (6) months, your PBe access will be deactivated. Please contact our PBe Customer Support at 03-2179 9999 to reactivate your profile. Alternatively, you may reactivate your User ID via Reset Password / Reactivate User ID service.

If you have not logged in for more than one (1) year, your PBe access will be purged by the system. You are advised to re-apply for PBe access at any ATM or your account holding branch.

Is there any service fee involved for DuitNow Transfer services?

No. There is currently no service fee charged for the service.

What is the transaction limit for DuitNow Transfer?

DuitNow Transfer (via Account Number) transaction limit are as follows:

Channels	Transaction Authentication Process
Channels	PAC	SecureSign Token
PBe / PB engage	Up to RM10,000.00 per transaction and RM20,000.00 per day	Up to RM50,000.00 per transaction and RM50,000.00 per day
PB enterprise	Not Applicable	Up to RM100,000.00 per transaction

DuitNow Transfer (via Mobile Number, NRIC/Army/Police ID, Passport Number, Business Registration Number) transaction limit are as follows:

Channels	Transaction Authentication Process
Channels	PAC	SecureSign Token
PBe / PB engage	Up to RM10,000.00 per transaction and RM20,000.00 per day	Up to RM50,000.00 per transaction and RM50,000.00 per day
PB enterprise	Not Applicable	Up to RM10,000,000.00 per transaction

What are the requirements of a Personal Login Phrase (PLP)?

Your PLP must meet the following criteria:

Between 13 to 20 characters
Contain at least one alphabetical letter
Contain at least one number
Contain at least one special character
No spaces allowed

How do I perform DuitNow transfer?

Please follow these steps below :-
a) DuitNow transfer via PBe or PB engage

Select 'Fund Transfer'
Look for DuitNow and select 'To Other Account' or 'To Favourite Account'
Select your 'From Account'
Choose the 'DuitNow ID Type'
Enter the 'DuitNow ID'
Enter the amount and other details
Accept the Terms and Conditions and click 'Next' to proceed
Click on 'Request PAC Now'
Verify the details before entering the PAC and click 'Confirm' to complete the process

b) DuitNow transfer via PB enterprise

Select 'Fund Transfer'
Look for DuitNow and select 'DuitNow'
Choose 'Transfer Mode'
Select your 'From Account'
Choose the 'DuitNow ID Type'
Enter the 'DuitNow ID'
Enter the amount and other details and click 'Add to List'
If you wish to add more transactions, repeat from step (iii)
Accept the Terms and Conditions and click 'Next' to proceed
Verify the details then click 'Submit' for you Approver to approve your request

What precautions can I take to protect my password?

You may take the following steps to ensure your password remain safe at all times:

Memorize your password. For security reasons, never write them down
Do not disclose your PIN and password
Make sure no one is peeping when you are entering your password
Ensure your computer environment is secure
Always remember to perform a proper logout after making financial transactions
Please refrain from accessing PBe on public computers i.e. cyber cafes. If you must, remember to clear the computer's cache after each session. Change your password as soon as you have access to a secure computer.
Avoid storing your password in internet browsers. To prevent your browsers from storing your passwords, please de-activate the "AutoComplete" function.

Can I change my User ID?

You are only allowed to change your User ID during your first-time login.

Is there any service fee involved for DuitNow services?

No. There is currently no service fee charged for the service.

What is the difference between One-Time Password (OTP) and PBe Authentication Code (PAC)?

PB Credit / Debit Card customers will have registered their mobile number as their OTP number while customers who subscribe for PBe at branches will have their mobile numbers registered as their PAC number. Both OTP and PAC are used to receive authentication codes for transaction approval.

I have a registered OTP number. Do I need to register a PAC mobile number before I can register for PBe?

No. During authentication, an SMS will be sent to your registered OTP number to approve your PBe Registration. Upon successful PBe Registration, your OTP number shall also be registered as your PAC number.

What is the transaction limit for DuitNow?

DuitNow transaction limit are as follows:

Channels	Transaction Authentication Process
Channels	PAC	SecureSign Token
PBe / PB engage	Up to RM10,000.00 per transaction and RM20,000.00 per day	Up to RM50,000.00 per transaction and RM50,000.00 per day
PB enterprise	Not Applicable	Up to RM10,000,000.00 per transaction

Who can I contact for assistance if I have query about DuitNow Transfer service?

You can contact us at 603-2179 9999 from 6:00 AM to 12:00 midnight.

Can I change my password?

Once you are logged on to PBe, just click on "Profile Maintenance", followed by "Manage Profile". Next, select "Change Password".

Is my password case sensitive?

Yes. Our internet banking system considers upper case and lower case to be different characters. This means if you have registered your password as "passWORD", you must login by using "passWORD"; not "password" or "PASSWORD".

I only have a SecureSign Token. Do I need to register a PAC mobile number before I can register for PBe?

No. During authentication, challenge codes will be displayed on the screen. You may enter the SecureSign Code generated on your token to approve your PBe Registration.

Who can I contact for assistance if I have query about DuitNow service?

You can contact us at 603-2179 9999 from 6:00 AM to 12:00 midnight.

Can I skip the PBe Registration and proceed to log in?

Customers who wish to access Online and Mobile Banking services must first complete PBe Registration.

Is my User ID case sensitive?

No. Your User ID is not case sensitive.

How do I create a strong password?

A strong password should include a combination of numbers, alphabets and special characters. Consider using a mix of lower and uppercase letters, e.g. A@j6q4Le31

I have forgotten my Temporary ID and Password. What should I do?

You may register for PBe using your ATM / Debit / Credit Card Number.
Alternatively, you may re-apply for a new PBe access at your account holding branch.

I cannot proceed even though I entered the correct Temporary ID. What should I do?

Your Temporary ID is only valid for 30 days. Kindly re-apply for a new PBe access at your account holding branch. Alternatively, you may register using your activated ATM/Debit/Credit Card.

My Temporary ID is blocked. What should I do?

You have exceeded the number of attempts allowed. Please contact our PBe Customer Support at 03-2179 9999 for assistance.

My Card Number is blocked. What should I do?

You have exceeded the number of attempts allowed. Please contact our PBe Customer Support at 03-2179 9999 for assistance.

My card is lost / stolen, and I have not registered for PBe. What should I do?

For ATM/My Debit Cards, please call 03-2179 5000.
For PB Credit/Debit Cards, please call 03-2176 8555.

In the meantime, please proceed to the nearest branch to request for a Temporary ID and Password.

Can I change my User ID after completing PBe Registration?

No. Once your User ID has been created, it cannot be modified.

Can I change my Password and other personal details after completing PBe Registration?

Yes, you can change your Password, Memorable Question, Personal Login Phrase and email address via Profile Maintenance > Manage Profile.

How To Clear Chase Transaction History

Source: https://www.pbebank.com/Personal-Banking/FAQs.aspx

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